Knowledge Management right before your eyes!
Sometimes it is good to step back and think for a while about what you are actually doing.
Recently, I have been quite busy thinking about “knowledge management” and all those fancy tools (blogs, podcasting, wiki’s etc.). I even implemented a wiki or two.
One of the main obstacles with those new tool’s is getting them accepted. For that is is really necessary to show potential users, and more importantly decision makers, what problems you are actually going to solve with the new tools. And that’s not always easy. At least it is much easier to fall in love with the tools themselves: the main pitfall! OK, I get distracted, this was not what I wanted to talk about here…
While on the train, back from work last Friday, I thought about the fact that knowledge management (capturing, sharing and effectively using knowledge) is actually going around everywhere in my company, it just does not always look like it (fancy tools or dedicated projects). What do you think of:
- policies and procedures: “this is how we do things”, normally containing a lot of knowledge, although not always very readable.
- using common systems and applications: creating a common work environment and common company glossary around it (in stead of having multiple systems with their own data definitions).
- modelling efforts: especially their documentation is a great source of knowledge.
Of course, those “fancy tools” are still on my mind. They are all about active communication and information sharing between people and in that sense much more dynamic and current, i.e. so much different then “lagging and static” policies, procedures or formal documentation.
Technorati tags: Knowledge Management, Wiki
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posted Mar 12, 11:09 PM on Mar 12, 2006 |
category: Knowledge Management