About (short version)

Welcome to my weblog, which I use for keeping track of interesting stuff. It serves as my basecamp for the exploration of the Internet, the "Blogosphere" and life in general.


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Some books I enjoyed!



Great book on wiki adoption!



A classic on corporate blogging!



The most interesting biography of Billy Joel to date!



New York Times Bestseller!



The Book on My Blogging Platform!



Start your own "revolution" and lead it!



The history of Google and Internet Search!




An interesting and addictive device!

My experiences with Benq customer service

Upfront warning: this is not another story about bad customer service! So far the treatment has been quite well!

A few months ago I bought myself a brand new laptop, in addition to the normal PC. The general idea is to use it in the train (commuting 2 hours per day!) for all kinds of stuff, including writing blog posts. Of course, I always fancied having a laptop just for fun as well, doing tricky software tests and installations away from the main PC, while being really mobile and able to benefit from my wireless network at home and elsewhere. In fact the laptop already also proved quite valuable in case both my wife and I want to do PC things (or even surf the Internet) at the same time.

The laptop in question is a Benq Joybook 6000 D16. It’s a very nice looking stylish model, weighting not more than 1.8 kg with a small but perfectly viewable 12,1 inch screen (WXGA).

Well, the only worked for a week, then it would not start up anymore! Whatever I tried, nothing helped. Boy, was I happy with the 2 years pick-up and return service included with the sale.

So I called customer support, which was not difficult at all. They kindly advised me to do a full restore. Unfortunately that did not help, so I got an RMA number. A delivery service came collecting the laptop (carefully packaged) at work and after exactly one week I got a call to ask where the delivery of the fixed laptop could take place.

Well it was fixed all right and within one week time. In my opinion, the service was quite up to standard.

Unfortunately, a couple of weeks later I found out that the headphone jack was not working properly, producing a weird background noise that is quite annoying. So I called customer support again and got a few tips to try first, before sending the laptop in for repair again. Well, although I understand that customer support acts as gatekeeper, for me it was already clear that I was dealing with a mechanical defect needing a “real” repair.

So that’s the current situation. I have not send in the laptop yet, as I got attached to it too much, but I really need to get it fixed to start enjoying my Battlestar Galactica DVD sets in the train.

I bit of bad luck with this laptop, but that can happen, I guess.

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comments image | post image posted Jan 14, 12:04 AM on Jan 14, 2006 | category image category: Laptop